@JoKerMenIf you only need a reset then post in this thread.
https://www.istripper.com/forum/thread/28643/1?post=449733
この주제に関して見る事やデータへのアクセスは허가されていません。
and follow the instructions in the first post.
The thread is monitored and Moderators are able to reset installs (moderators are not able to see support e-mails but they can see Install Reset requests in that thread). Generally the moderators can respond much quicker than support for simple install resets.