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scooly
Joined in Feb 2009 1 投稿
February 11, 2009
hey ive bought 2 shows and nothings is downloading how do i get it to work , its been 3 days and nothing
Bigdogto
Joined in Jan 2009 1 投稿
February 28, 2009
I'm having same problem. Been a member 4 days. Two girls have downloaded okay, two have error next to download and don't work. I can't find a phone number or web address for customer service. Can some one help me locate a contact for service issues.
jununger
Joined in Oct 2007 1250 投稿
February 28, 2009 (edited)
Hi!
If you get an error downloading a girl you can try going to the "My Collection" tab in the software, select the girl and press "Delete Her From Disk". When you have done this press "Download Her Now" on that same tab in the software.
Sometime there are errors when downloading but you can most often delete and redownload to fix this.
If this doesn't work you find how to contact support via the Help page.
If you get an error downloading a girl you can try going to the "My Collection" tab in the software, select the girl and press "Delete Her From Disk". When you have done this press "Download Her Now" on that same tab in the software.
Sometime there are errors when downloading but you can most often delete and redownload to fix this.
If this doesn't work you find how to contact support via the Help page.
February 28, 2009
Customer services are available via the Help link above. There is no phone number.
This appears to be a problem for several new users since the last server updates and last client refresh.
It is probably going to take the main development team to help and they only work week days (French time zone I think).
See also:
http://www74.virtuagirlhd.com/us/forum_post.php?foId=4&ftId=6632#post69512
http://www74.virtuagirlhd.com/us/forum_post.php?foId=4&ftId=6635#post69485
You might also want to post to this thread on Monday (so that tech support see it). The custom is to just post the word 'bump' to put it back to the top of the list.
This appears to be a problem for several new users since the last server updates and last client refresh.
It is probably going to take the main development team to help and they only work week days (French time zone I think).
See also:
http://www74.virtuagirlhd.com/us/forum_post.php?foId=4&ftId=6632#post69512
http://www74.virtuagirlhd.com/us/forum_post.php?foId=4&ftId=6635#post69485
You might also want to post to this thread on Monday (so that tech support see it). The custom is to just post the word 'bump' to put it back to the top of the list.
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