We do and our help center does its best to answer your problems 24/7. From what I saw they are waiting for you to tell them when you sent the money so they can track it.
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Hello,
I just recently mailed a money order to purchase some tickets.
I wanted to try the program before considering a membership.
How long does it take for tickets to be credited to an account ?
Thank You
TOTEM
2008-03-02 Hi,
Thank you for your email.
Can you please provide these information so we'll be able to track your payment:
1) amount sent
2) your mailing address
3) when and where did you sent the money
We will wait for your response.
Regards
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Offices in Paris are closed on week end, maybe it'll be in the mail monday morning :)