Well actually there is a way and to do that you need to follow gariniah's suggestion ie:
- Create a new account
- Look at the FAQ's about logins and send a message to Totem stating that you have created a new account and that you want to link your old account to the new account.
You will need to provide your old account details & password so that Totem can verify the request.
Depending on other issues, it may take them a little time to respond.
@gariniah,
This is not a formal process, so its not dcumented anywhjere, but to those to have had the need for it, Totem has come through for us :)