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Can't purchase shows

  Forum / New users corner

UniSteve
Joined in Oct 2016

10 post(s)
October 30, 2016
I don't know why the billing page doesn't show the "choose service" option at the bottom, the only billing service available is epoch.com and they don't accept my card, I live in Guatemala btw
Manue
TEAM
CUSTOMER SERVICE
Joined in Nov 2014

1063 post(s)
November 1, 2016
@i24765625 Hi, "they don't accept my card," What's the error or decline message ?
UniSteve
Joined in Oct 2016

10 post(s)
November 1, 2016
Hi there, thanks for answering, actually there's no message, it only goes back to the billing page and says I entered the wrong CVC number but I'm quite sure it's the right one, it's a epoch.com thing, I've tried to purchase other memberships with epoch and it always says I'm entering a wrong CVC number
spiderman1804
Joined in Feb 2008

439 post(s)
November 2, 2016
The CVC number have 3 or 4 digits. Most can find the CVC number at the backside of the card.

I thinking that at the website is a link whre you can find the CVC number.
Question: What is the CVC number?

Or search at google.com for cvc number (pictures).
UniSteve
Joined in Oct 2016

10 post(s)
November 2, 2016
Thank you so much for trying to help, but I can assure you, I know where the CVC number is, I've entered it in CCbill and Probiller pages a lot of times and it always work.
Wyldanimal
MODERATOR
Joined in Mar 2008

3917 post(s)
November 2, 2016
If you Can try to Choose one of the other Biller options.
UniSteve
Joined in Oct 2016

10 post(s)
November 2, 2016
Yeah, the problem is my billing page doesn't show the "choose your biller" option, I don't know why
celine
TEAM
Joined in Sep 2007

1896 post(s)
November 2, 2016
Could you post a screenshot of the billing page + the Epoch message so that I can check with them ?
Manue
TEAM
CUSTOMER SERVICE
Joined in Nov 2014

1063 post(s)
November 2, 2016
@I24765625 Hi, I have just replied to your message. Please get back to us using ticket 10307 only to avoid any *****. Thank you : )
UniSteve
Joined in Oct 2016

10 post(s)
November 2, 2016
Here's the epoch error, I can assure you, I can swear I'm writing the correct CVC and expiration date

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