You are invited to contact the customer service staff at Totem for any concerns relating to any of the topics listed above. Pressing any button (labelled 1-9) will send an email to Totem staff. Help them out by selecting a button relating more or less to your question. Your reply will arrive in your desktop email system as time permits. The Totem staff is limited in number, the users are many. Totem customer service centre at (UTC plus 1) is closed weekends and holidays. Please be patient.
Questions about how to operate the software will be answered by enthusiastic users. Post your question in the appropriate forum area. Often your question has been answered. Browse through the appropriate forum to find it. Frustration may be the 1st result if you do not heed this advice. Many answers may be found by searching in the forums using short phrases beginning with "How To" or perhaps "About this/that" or "How do I" for instance. If you browse around you will learn the vernacular swiftly. Once a question is answered, it remains in place for the next new user, always getting better.
Though not something a new user may encounter, I feel it should be emphasized that any post may be removed by Totem or the moderators without notice at the moderator's sole discretion and no log will be available of this action. No explanation, no notice, no discussion. Period. Please read the TOS/EULA for details. Treat the moderators with respect, as they deal with trying and angry people all the live-long day.
You will know if it's a moderator or a Totem crew member by the icon displayed with their avatar. A small blue or red sherriff's badge with a T or an M inside it
Not all functions will be available to the new user. Some functions will only appear once the user has purchased sufficient numbers of cards, at which point these hidden features are unlocked.
All of the documentation is contained within the program and the body of the forums. No external documentation is available. The search tool eliminates the need for an index, once you have it mastered. This eases updates for users already running the program.
Please maintain the tone of this community. If you have any questions, I trust this tutorial series will assist you in finding the answers already posted. If not, post a question following the lead of someone before you, and note that someone follows you, too.