Was there a change of policy regarding 4K shows? Previously once a card was purchaced during your subscription to Premium, you retained the 4K rights to that specific show. After reinstalling and upgrading to the new stable version today I lost access to the 4K download of the shows i bought during my premium membership. It is probably over 100 shows. I can download up to 3K and am prompted to get premium to download in 4k for the shows purchased during my membership.

is it just a glitch/bug fixable by another reinstall or switch to beta?

hello it has nothing to do with the version, your Premium was cancelled on March 10 and expired on March 17.

Hello Celine,

You mentioned that the premium was cancelt but not refund. So, all cards that where purchaced before and during the active premium should always has the option to download in 4K.

Only cards purchaced after the active premium ends should be in 3K.

En effet, si je ne me trompe, ce qui avait été convenu à l'époque, c'est que les cartes achetées pendant que nous sommes membres Premium, restent avec la possibilité de les télécharger et /ou retélécharger en 4K, même si nous ne sommes plus membre Premium. Seules les cartes achetées en n'étant pas membre Premium n'ont pas l'option de téléchargement en 4K, Cette option devient possible pour ces dernières cartes en devenant Premium.

Ce serait bien de retrouver le texte original de ce qui avait été écrit à l'époque pour les membres Premium sur le forum.

Moi ce que j'ai de l'époque disait :

20% sur les nouveaux spectacles pendant dix jours après leur sortie.
20% sur les spectacles VR 180° pendant dix jours après leur sortie.
Débloquez la résolution 4K des spectacles Crystal Clear+.
Réponse prioritaire du service clientèle.
Avatar premium et profil mis en valeur.

Le fait de conserver le 4K après la perte du statut Premium avait été discuté pour les cartes achetés, pendant que nous étions Premium, et il avait été convenu que nous pouvions conserver cette résolution pour ces cartes, même en n'étant plus membre Premium.


Indeed, if I'm not mistaken, what was agreed at the time was that maps purchased while we were Premium members would remain with the option of downloading and/or re-downloading in 4K, even if we were no longer Premium members. Only cards purchased while not Premium members don't have the option of downloading in 4K. This option becomes available for these cards when we become Premium members.

It would be nice to find the original text of what was written at the time for Premium members on the forum.

What I have from the time reads:

20% off new shows for ten days after their release.
20% off 180° VR shows for ten days after their release.
Unlock 4K resolution of Crystal Clear+ shows.
Priority response from Customer Service.
Premium avatar & highlighted profile.

Retaining 4K after losing Premium status had been discussed for cards purchased while we were Premium, and it was agreed that we could retain this resolution for these cards, even when no longer a Premium member.

Translated with www.DeepL.com/Translator (free version)

If you notice the original poster mentioned that he had "reinstalled" iStripper. I suspect that is the cause of his issue. The server may not have a per-card 4K-download-allowed status on individual cards when the user no longer has the global 4K-allowed status from an active premium account.

@Celine

It is possible that I misread and continued access to 4K cards purchased during a premium membership (not cards upgradesd to 4K but purchased as non premium) was never promised. If so I apologize. No offense was intended

@Bitwrangler
Yes I did indeed uninstall and reinstall to the latest stable version from the website. Prior to that the 4K cards were available after premium cancellation. But it would appear I was simply fortune, a glitch in the beta version I was using perhaps. Once I reinstalled the access was removed after cancellation/expiration as per policy, re: Celine's post.

I can't afford to purchase each month so I get premium only when I am able to reload credits. I'll do so again in future as I love the software. I'll look forward to the 4K then and in the meantime enjoy the still great 3K

The server may not have a per-card 4K-download-allowed status on individual cards when the user no longer has the global 4K-allowed status from an active premium account.

The Server does have per card the status for the account.

When in the past my yearly subscription end and I could not get it renew I still could download all the cards in 4K that I had before the premium and all the cards that I got during the premium.

Yes In that time I got a new mini PC with a new install of iStripper and could download in 4K.

When I click on the crown it shows the following: (1 year is now 1 month and see differend between Cancel and refund)

Will I keep my 4k files if I cancel my Premium?
Cancelling will prevent the membership to renew but even if you cancel you will keep your advantages for all the period paid (1 year).
Once 1 year has passed and your membership terminated, any Crystal Clear + show purchased during your Premium membership will remain downloadable in 4k resolution even if not downloaded while your premium was active.

Will I keep my 4k files if I get a refund of my Premium?
No, all your advantages will be removed, including the 4k files.

@Iram00

This is what I thought that I read also. But it seems that isn't the case now.

I have tested it before with one of my Test Accounts.
While you Have the Premium Subscription
all cards you buy and then Download in 4K
remain in 4K even after the Subscription has ended.

I was later able to re-download these cards in 4K even though I was no longer a premium subscriber.

However,
I never tested, if I bought a card while a Premium Subscriber, but then Didn't activate the 4K download.
Could I then Later download that card in 4K after the subscription has ended.

I think the missing bit here is:
While you were a Premium Subscriber, you Purchased Crystal Clear + cards, But never activated the 4K on them.
They do Not Automatically remain in 4K at the end of the subscription unless the 4K resolution was activated.

I'm Testing that now on my test account, but it will take a month to discover the results.
I have purchased a Premium subscription for a Month.
I then Purchased two cards.
One of them I downloaded in 4K
the Other I only downloaded in 720p

I also have some previously Owned cards.
that I have not yet Downloaded.
I selected all of them, and then Changed the resolution to 4K, but did not start to download them.

This will test if Just Changing the Resolution of a Not already Downloaded card, is enough to Make it a 4K card.
Or
Does the card have to Be Downloaded at least once in 4K.

I've set a reminder so In a Month I will have a definitive answer, based on the test results.
I wish there was a way to Accelerate the test.
Maybe Customer Service can help in that regard.

Crystal Clear + cards:

Here are the 4K cards, but not yet Downloaded.
None of them Have been previously downloaded.
https://www.istripper.com/customdata/forum/2025-03-21/1suOwNSE.png

the Lana Lane card I purchased after I got the Premium Subscription.
the Others, I only changed to 4K resolution.
https://www.istripper.com/customdata/forum/2025-03-21/z8dSPxKA.png

Here are the 720p card Not yet Downloaded
https://www.istripper.com/customdata/forum/2025-03-21/rJ7rFA5h.png

The Mia Bloom card was purchased while the Premium Subscription was Active.
https://www.istripper.com/customdata/forum/2025-03-21/9QMW5qon.png

I left the resolution as 720p and it is not yet Downloaded.
So this will test if a Purchased card while having Premium is enough to make it 4K after the subscriptions ends


I just downloaded these in 4K after I purchased the Premium Subscription.
I already had these cards downloaded in 720p, but upgraded the resolution to 4K
https://www.istripper.com/customdata/forum/2025-03-21/cq97VZjm.png
This confirms, that any Previously purchased cards, can be Upgraded to 4K, after you become a Premium Subscriber.

This will test, if the cards Must be Downloaded in 4K for them to remain in 4K after the subscription has ended.

@wyldanimal
Thanks for the help.

I can't remember. I believe I did download some in 4K but not all.
Could it be as one user suggested that uninstalling the software and All the models could also be a factor? Because the cards that were 4K remained 4K until I uninstalled even after the premium ended in the beta version I was running while in premium. I later did a reinstall from the website directly and was blocked from downloading in 4K for the specific cards

Thank you, @Wyldanimal. I look forward to the results of your test!

So far, I have only been downloading the 4K version of cards I've watched and decided they are a favorite.

Hello, @mitchell, @ComteDracula, @Wyldanimal

i have same issue, for me we must have access to the show in 4K event after premium ends, that why i bought premium since years. @Celine

Celine you made a contradiction with and old message

for the rules:
check Celine's message

https://www.istripper.com/forum/thread/43962/1

Tutto su iStripper / Is premium membership only worth it depending on spending habits?

First of all, I'm actually a returning user after not being around for over a year. I'm surprised that there isn't a breakdown thread about premium at this point already. The membership boasts a 20 pe...

January 8, 2021
The full shows with a 4k resolution that you have purchased during your Premium will remain downloadable in 4k after your Premium ends 👍

check Manue's message

https://www.istripper.com/forum/thread/51647/2

Tutto su iStripper / Monthly Premium Offer

Today we release a Monthly Premium Plan! With the Premium you get: 20% OFF new shows for the 10 days after their release 20% OFF new VR 180° shows for the 10 days after their release Unlock 4K resolut...

Will I keep my 4k files if I cancel my Premium?

Cancelling will prevent the membership to renew but even if you cancel you will keep your advantages for all the period paid (1 year).
Once 1 year has passed and your membership terminated, any Crystal Clear + show purchased during your Premium membership will remain downloadable in 4k resolution even if not downloaded while your premium was active.

Sorry,
I had forgot to post my Results

https://www.istripper.com/forum/thread/56754/1?post=796774

Tutto su iStripper / 4K

Crystal Clear + cards: Here are the 4K cards, but not yet Downloaded. None of them Have been previously downloaded. https://www.istripper.com/customdata/forum/2025-03-21/1suOwNSE.png the Lana Lane car...

Here is what I discovered

Cards Purchased while you have the Premium and are downloaded in 4K
remain Re-Downloadable even after your Premium has Expired.

Cards Purchased while you have the Premium, but you did not download
Are Not Downloadable in 4K after your Premium has Expired Unless - See Below.

Cards Purchased, Not Downloaded, But Had the Resolution Set to 4K
are Downloadable in 4K even after your Premium has Expired

I can even delete a card that was set to 4K , and redownload it in 4K

The Only thing I did not test
Change a 4K card to a Lower resolution and test if I could Switch it back to 4K
Hang on Let me test that now..

Ok I just tested, It wasn't downloaded yet, but it was set to 4K,
I downloaded it in 4K, then I deleted that same card, It showed as deleted but it still showed 4K resolution
I then redownloaded it again in 4K

Just Now, I Changed the resolution to 720p and downloaded it in 720p
then I changed it back to 4K and Got the Popup, Offering for me to become a premium Member.

So there is the Answer
Once Purchased, and Switched to 4K the cards remain in 4K even if you didn't download it, after your premium is expired you can still download it in 4K, even if you Delete it.
But if you change the resolution, Or you Never switched the resolution to 4K
You can Not get in 4K without an Active Premium Subscription. <--- Edit

Hope that clears it up...

EDIT: If you have a Premium Subscription and ASK for and Receive a REFUND.
Then ALL cards you obtained in 4K will no longer be 4K
Getting a REFUND for your Premium Subscription removes all of your 4K rights.

2ND EDIT:
If you become a Premium Subscriber, Then any existing cards that you previously purchased available in 4K Quality
can ALL be Updated to 4K.
And any New cards you Purchase will be available in 4K

EDIT 3:
If you have a Backup of the card that was backed up wile it was already downloaded in 4K
You can restore and overwrite the Files of the Lower resolution
then do a collection rebuild
This Card will now be restored to 4K and you can Play it in 4K
However, You can not redownload it in 4K
So as long as you have the Backup of the Files in 4K
you can restore it and play it in 4K

If you redownload it, or you delete a single clip and Update / Download missing clips
it will revert back to the Last Resolution you previously downloaded it.

Not clear you said switch back to 720p and downlad and after switch back to 4k and got popup

Just Now, I Changed the resolution to 720p and downloaded it in 720p
then I changed it back to 4K and Got the Popup, Offering for me to become a premium Member.

and here you say

So there is the Answer
Once Purchased, and Switched to 4K the cards remain in 4K even if you didn't download it, after your premium is expired you can still download it in 4K, even if you Delete it.
But if you change the resolution, Or you Never switched the resolution to 4K
You can get in 4K without an Active Premium Subscription.

but for me there is an issue i am in the first case i created a ticked because as i said in my previous message with quote of Celine we must be able to download it in 4K nevermind which current resolution you have selected before.

Sorry it was a typo I wrote can but Meant to write Can't I've edited it.

it should read

So there is the Answer
Once Purchased, and Switched to 4K the cards remain in 4K even if you didn't download it, after your premium is expired you can still download it in 4K, even if you Delete it.
But if you change the resolution, Or you Never switched the resolution to 4K
You can Not get in 4K without an Active Premium Subscription. <--- Edit

That is the result of my testing

If you purchased it and "Switched it to 4K", even if you did not Download it yet.
It remains in 4K after subscription ends

If you purchased it But Never Switched it to 4K
Then you CAN NOT get it in 4K after the Subscription ends

The Statements Made by Celine and Manue are correct.

https://www.istripper.com/forum/thread/43962/1?post=696520

Tutto su iStripper / Is premium membership only worth it depending on spending habits?

The full shows with a 4k resolution that you have purchased during your Premium will remain downloadable in 4k after your Premium ends 👍

https://www.istripper.com/forum/thread/51647/2?post=749112

Tutto su iStripper / Monthly Premium Offer

Correction** Will I keep my 4k files if I cancel my Premium? Cancelling will prevent the membership to renew but even if you cancel you will keep your advantages for all the period paid (1 year). Once...

OK but don't agree

Will I keep my 4k files if I cancel my Premium?

Cancelling will prevent the membership to renew but even if you cancel you will keep your advantages for all the period paid (1 year).
Once 1 year has passed and your membership terminated, any Crystal Clear + show purchased during your Premium membership will remain downloadable in 4k resolution even if not downloaded while your premium was active.

The Statements Made by Celine and Manue are correct.

No it isn't

evil is in details look better

will remain downloadable in 4k resolution even if not downloaded while your premium was active.

otherwhise it is a totally nonsense

@alekap wrote:

but for me there is an issue i am in the first case i created a ticked because as i said in my previous message with quote of Celine we must be able to download it in 4K nevermind which current resolution you have selected before.

Based on my testing this is what I discover:
This is the Technical part:

The 4K is part of the Rights stored on the server
The rights are not made active until you Switch the Resolution to 4K
if you never switched the resolution to 4K, then the Server never registered that card as being 4K
and it's not part of your Rights yet.

So now, after Premium is expired, you can no Longer Activate the 4K rights, if they were not activated while being a premium Subscriber.


That seems to be where the difference is.

If the card is switched to 4K while you have Premium, it remains In 4K after the Premium ends
you do NOT have to Download the card to Switch it to 4K

If the card was Never set to 4K while you were a Premium Subscriber, you Can Not switch it to 4K after the Premium ends.

Again, these are my Test results.
Not Official from iStripper or Totem, just my observations and collected real life data

ok i better understand what you say.
but if it is true it is totally stupid and very vicious for me it is a bug an must be corrected.
they can set flag (card bought with premium account)
that is why i always bought a premium account to have this kind of flag set to my card and why i never buy a card if i don't have a premium account

Merci @Wyldanimal pour vos tests et vos explications plus précises. 😊

Thanks @Wyldanimal for your tests and more precise explanations. 😊